Refund Policy

At Wild Bird Connection, customer satisfaction is important to us. We take pride in the quality of our products and want you to feel confident when shopping with us. This Refund Policy outlines when and how returns and refunds are accepted.

1. Returns Eligibility

We accept returns on eligible items within [14/30] days of delivery, provided that:

  • Items are unused, unwashed, and in their original condition

  • Products are returned in original packaging

  • Proof of purchase is provided

Due to health and safety reasons, bird seed, food, suet, and other consumable items are non-returnable unless they arrive damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos of the item and packaging to help resolve the issue quickly.

Once verified, we will offer a replacement or refund at no additional cost.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used bird seed and consumable products

  • Sale or clearance items (unless defective)

  • Gift cards

  • Items returned without prior approval

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method

  • Refunds typically take 5–10 business days to appear, depending on your bank or payment provider

Original shipping charges are non-refundable unless the return is due to our error.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

6. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

7. Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it will be subject to this Refund Policy.

8. Contact Us

If you have questions about returns or refunds, please contact us at here.